You can cancel your order within the first hour after placing it, before it’s sent to our distributor to begin processing.
How it works:
- Open your order confirmation email titled “Thank you for shopping with Kate Farms.”
- Click View your order.
- If your order is still within the one‑hour window, you’ll see an option to Cancel order.
- Confirm your cancellation.
- You’ll receive an email once your cancellation is complete.
Note: If you don’t see the option to cancel, your order may already be processing and can’t be cancelled. Once an order begins processing or ships, we’re unable to cancel.
If you have questions about your order or aren’t sure whether changes are still possible, contact Customer Care here and we’ll be happy to help.