You can change your order within the first hour after placing it, before it’s sent to our distributor to begin processing.
How it works:
- Open your order confirmation email titled “Thank you for shopping with Kate Farms.”
- Click View your order.
- If your order is still within the one‑hour window, you’ll see options to:
- Change shipping address
- Edit order
- Cancel order
- Add item
- Make your updates and save your changes.
- You’ll receive a confirmation email once your changes are complete.
Note: If you don’t see the option to make changes, your order may already be processing and can’t be edited. Once an order begins processing or ships, we’re unable to make changes.
If you have questions about your order or aren’t sure whether changes are still possible, contact Customer Care here and we’ll be happy to help.