Plant Perks credits can only be used when you’re logged into your account. Start by signing in here to make sure your credits are available.
If you’re logged in and still having trouble, try the steps below:
- Refresh the checkout page
- This can help resolve temporary loading issues.
- Check your credit balance
- Head to your account dashboard under Rewards to confirm you have available Plant Perks credits.
- Confirm your order type:
- One‑time order: Follow the steps in this Help Center article: How to apply Plant Perks to a one‑time purchase
- Subscription order: Follow the steps in this Help Center article: How to apply Plant Perks to a subscription
If you’ve tried all of the above and your credits still aren’t applying, contact Customer Care here and we’ll be happy to help.