Once your order ships from our warehouse, you’ll receive a shipping confirmation email with delivery details and tracking information.
How to check your order status:
Option 1: Use your shipping confirmation email
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Open the email titled “Good news! Your Kate Farms order is on its way.”
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Click the UPS tracking link to see the latest delivery updates
Option 2: Log into your Kate Farms account
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Visit katefarms.com and sign in to your account
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Go to My Orders
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Select your order number to view all available tracking IDs
Tracking isn’t showing an update yet?
If you see a message that says “We’ll add a delivery date as soon as we get your package,” don’t worry, your tracking number is valid. This usually means your package hasn’t been scanned into the first UPS location yet. Tracking details may take 12–24 hours to appear after shipping.
Note: Orders placed after 12 PM on Friday will not begin processing until the following Monday, as our distributor is closed on weekends. Please allow time on Monday for your tracking link to populate.
Still can’t track your order?
If you’re unable to track your order after the third business day, contact Customer Care here with your order number and we’ll be happy to help.
Note: Business days are Monday–Friday, excluding weekends and holidays. Orders placed outside business days begin processing on the next business day.