Online Orders, Payments & Accounts
Can I cancel my order?
You can cancel your order within the first hour after placing it, before it’s sent to our distributor to begin processing. How it works: Open your order confirmation…
Read articleCan I change my order after placing it?
You can change your order within the first hour after placing it, before it’s sent to our distributor to begin processing. How it works: Open your order confirmation…
Read articleCan I edit my order after submitting my request for an LMN?
Changes to your order cannot be made after submitting your request for an LMN.
Read articleCan I make partial purchase if I don't have the full amount of FSA or HSA funds and pay the rest with a credit card?
Yes. You can pay with multiple payment types.
Read articleDo I need a prescription or doctor's note to use my FSA/HSA?
You do not need a prescription or doctor’s note in order to use your FSA or HSA funds on katefarms.com . You will need a Letter of Medical Necessity (LMN) to use…
Read articleHow can I change the shipping address on my order?
You can change your shipping address within the first hour after placing your order, before it’s sent to our distributor to start processing. How it works: Open your…
Read articleHow can I edit my application for an LMN?
If you have questions regarding your application for a LMN, please reach out to support@sikahealth.com . If you need to make changes to your LMN, you will need to…
Read articleHow can I make sure my LMN will be approved?
HSA’s, FSA’s and other account types can vary by plan design. We recommend checking with your HSA or FSA administrator to confirm the eligibility of an expense with…
Read articleHow do I download a receipt or invoice from my account?
You can download or print a receipt directly from your katefarms.com account by viewing your order details. Sign in to your account here . Select Orders. Select the…
Read articleHow do I update my account contact information?
If you need to update the email address or phone number on your Kate Farms account, please contact Customer Care here, we’re happy to help.
Read articleHow do I update my credit card information?
You can update the payment method for your subscription directly from your katefarms.com account. How it works: Sign in to your account here . Select Subscriptions.…
Read articleHow do I use Sika Health on KateFarms.com?
Here’s how the process works: Shop as usual on katefarms.com and add eligible products to your cart. Go to checkout and choose Sika Health when asked how you want to…
Read articleI am having trouble logging into my Kate Farms account, what do I do?
Are you seeing an “incorrect email or password” message? If you’re getting an error when trying to log in, there are a few possible reasons. Your account may not be…
Read articleI lost my LMN ID from the first time I was approved on katefarms.com, now what?
If you are using the same email address you used when you requested your first LMN, the existing LMN will automatically be applied. Please reach out to…
Read articleI placed an order but the website says I don’t have an account. What should I do?
If you placed an order but don’t see an account linked to your email, your account likely wasn’t registered at checkout. You can create one here using the same email…
Read articleI was approved by Sika Health, but my FSA/HSA isn't approving my purchase?
There is always a chance that your FSA/HSA provider will reject items. We recommend that you visit your provider to see a list of products that are eligible prior to…
Read articleIs Sika Health HIPAA compliant?
Yes.
Read articleIs there a cost to use Sika Health?
No, using Sika Health to obtain a LMN and use your FSA/HSA funds is completely free to you as a customer.
Read articleMy payment didn’t go through with Sika Health, why is that?
There are a few potential reasons why this may happen. It’s possible your HSA/FSA card has not yet been activated, or you did not complete the application for an…
Read articleQuestions about Kate Farms eGift Cards
Where Can I Use a Kate Farms eGift Card? Kate Farms eGift cards can only be used for purchases made directly on katefarms.com. They are not accepted on Amazon or…
Read articleWhat happens if my application of an LMN gets denied?
After you submit your application for a LMN, you will receive an email communication from a Sika Health physician detailing the status of our application. If your…
Read articleWhat if I don’t have an HSA/FSA debit card? Can I still use Sika Health?
Yes! If you would like to redeem your HSA/FSA funds for a purchase on our website and you don’t have an HSA/FSA card, you can choose Sika Health and pay with a…
Read articleWhat if I don't have enough money in my HSA/FSA account to cover my purchase amount?
Not to worry! Sika Health can check your available HSA/FSA balance, charge that amount, and allow you to provide a backup credit or debit card to handle the rest.…
Read articleWhat if my LMN application is denied?
Sika Health will notify you and guide you through next steps, which may include submitting a doctor's note or additional documentation. Their support team is…
Read articleWhat information do I need to provide to Sika Health? Where can I find it?
At the time of checkout on katefarms.com, you will take a short survey as an application for a Letter of Medical Necessity (LMN). Then we will prompt you to input…
Read articleWhat is a Letter of Medical Necessity (LMN)?
A Letter of Medical Necessity (LMN) is a document written by a healthcare provider that explains why a specific treatment, service, or product is medically required…
Read articleWhat is an HSA or FSA?
A Health Savings Account (HSA) is a pre-tax account that lets you set aside money for qualified healthcare expenses. A Flexible Spending Arrangement (FSA) is an…
Read articleWhat is Sika Health?
Sika Health helps you use HSA or FSA funds to purchase Kate Farms products on our site. Sika Health does so by verifying eligibility and createing a Letter of…
Read articleWhat medical information will I have to share with Sika Health?
The information you fill out in the LMN application will be shared with Sika Health and protected under HIPAA. Your data will not be shared with Kate Farms or any…
Read articleWhat payment methods do you accept?
Kate Farms accepts all major credit cards, HSA and FSA payments for eligible products through Sika Health, and Kate Farms eGift Cards. At this time, EBT cards are…
Read articleWhat products are eligible for FSA/HSA?
All Kate Farms products are eligible for FSA/HSA after receiving a Letter of Medical Necessity. For added clarity, consult your FSA/HSA benefits provider or reach…
Read articleWho can I contact if I have issues with Sika Health?
If you have questions regarding using your FSA and HSA funds via Sika Health on katefarms.com, please reach out to support@sikahealth.com .
Read articleWill I have to get a Letter of Medical Necessity every time I want to buy Kate Farms with my FSA/HSA?
No, once you are granted a LMN via Sika Health for Kate Farms, you will not need to go through the application process again. You can use your LMN ID for future…
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