Refunds & Replacements
Do I get my Plant Perks Credits back if I receive a refund?
Yes. If you receive a refund for products from an order where credits were applied, the portion of credits used on the refunded items will be automatically restored…
Read articleI received my order but the shipment was damaged. What should I do?
We’re here to make it right. If you received your order damaged, please complete our Shipping or Product Issues form here , and our Customer Care team will follow up…
Read articleI received my order but the wrong product was shipped. What should I do?
We’re here to make it right. If you received the wrong product in your order, please complete our Shipping or Product Issues form here , and our Customer Care team…
Read articleWhat is your return/refund/exchange policy?
100% Satisfaction Guaranteed: At Kate Farms, we stand behind our products and our quality standards, and we want you to love what you receive. If you are unsatisfied…
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