Subscriptions & Rewards
Can I choose when to use my Plant Perks credits?
Yes! If you're accumulating credits for a larger purchase, you can opt not to apply them to your current order and save them for later. At checkout, you'll see an…
Read articleCan I combine Plant Perk Credits from different accounts?
As stated in our Plant Perks Terms & Conditions, we’re unable to combine credits from different accounts or email addresses. Credits can only be used within the…
Read articleCan I see my Plant Perks credit history?
You can view your current Plant Perks credit history directly from your account dashboard. Here’s how: Log in to your Kate Farms account here . Go to your account…
Read articleCan I use Plant Perks credits in combination with discount codes?
Yes! In most cases, you can use both credits and promotional discount codes on the same order. Credits will be applied first, then any discount codes will apply to…
Read articleDo I earn Plant Perks credits on one-time purchases or just subscriptions?
You can earn Plant Perks credits on both subscription orders and one-time purchases.
Read articleDo I get my Plant Perks Credits back if I receive a refund?
Yes. If you receive a refund for products from an order where credits were applied, the portion of credits used on the refunded items will be automatically restored…
Read articleDo I need to do anything to activate Plant Perks credits on my account?
No activation required! If you have an existing Kate Farms account, the credits feature is automatically enabled. Just log into your account here to check your…
Read articleDo Plant Perks credits expire?
Credits will expire 12 months from the date they are earned.
Read articleHow can I use Plant Perk Credits on a one-time order?
You can apply your Plant Perk Credits to a one‑time order during checkout. Here’s how: Sign in to your account here . Add your items to your cart and proceed to…
Read articleHow can I use Plant Perk Credits on a subscription order?
You can apply your Plant Perk Credits to a subscription order by turning on the auto‑apply credits option in your account. Here’s how: Sign in to your account here .…
Read articleHow do I change my shipping address on my subscription?
You can update or add a shipping address on your account and choose whether it applies to one subscription or all of them. How it works: Sign in to your account here…
Read articleHow do I check my Plant Perks credit balance?
You can view your current Plant Perks credit balance directly from your account dashboard. Here’s how: Log in to your Kate Farms account here . Go to your account…
Read articleHow do I earn Plant Perks credits? How much do I earn per purchase?
You earn credits by purchasing products on katefarms.com. For every order, you earn 10% back in credits. For example, if your order total is $51, you’ll receive…
Read articleHow do I edit or change the flavor of my subscription?
You can change the flavor of your subscription at any time from your account, and future orders will reflect your updated selection. How it works: Sign in to your…
Read articleHow do I pause or cancel my subscription?
At this time, subscriptions can’t be paused. However, you can change your delivery frequency or next processing date—or cancel your subscription at any time from…
Read articleHow do I process my subscription early or change the next charge date?
You can send your order now or change your next subscription charge date directly from your account. Here’s how: Sign in to your account here . Select Subscriptions…
Read articleHow do I reactivate my subscription?
You can easily reactivate a canceled subscription from your account, and it will resume based on your saved settings. How it works: Sign in to your account here .…
Read articleHow do I skip my next subscription order?
You can skip your next subscription order at any time from your account. Here’s how: Sign in to your account here . Select Subscriptions Open the active subscription…
Read articleHow do I update my subscription to process an order today?
You can send your next subscription order immediately from your account. Here’s how: Sign in to your account here . Select Subscriptions. Find the subscription you’d…
Read articleHow do I update my subscription via SMS/text?
Simplify your subscription with automated SMS reminders and order management—right from your phone. Text “INFO” to (855) 647-4493 to get started and follow the…
Read articleI accidentally placed a subscription order instead of a one-time purchase. How do I cancel it?
If you placed a subscription order by mistake, you have up to one hour after placing the order to cancel the order itself. If you want to keep the order but stop…
Read articleI just placed an order, but I don’t see my Plant Perks credits populate for this order. Where are they?
Your Plant Perks credits should appear in your account about 1–2 hours after your order is placed. Once the system finishes processing your order, your credits will…
Read articleI redeemed my Plant Perk credits but didn’t use them on my order. Where did they go?
If you redeemed your credits for an order but chose not to complete the purchase, your credits will automatically return to your account. Please allow up to 24 hours…
Read articleI'm having trouble applying Plant Perks credits at checkout. What should I do?
Plant Perks credits can only be used when you’re logged into your account. Start by signing in here to make sure your credits are available. If you’re logged in and…
Read articleWhat are the benefits of subscribing?
Subscribing helps you stay stocked on your favorite Kate Farms products while saving money, earning rewards, and enjoying flexible, automatic deliveries you can…
Read articleWhat happens if my order total is more than my Plant Perks credits?
If your order costs more than your available credits, we'll apply all available credits and charge the difference to your payment method on file. For example, if you…
Read articleWhat happens if my Plant Perks credits are more than my order total?
If your credit balance exceeds your order total, the credits will cover your entire order, and the remaining balance will stay in your account for future purchases.…
Read articleWhen do earned credits appear in my account?
Your Plant Perks credits should appear in your account about 1–2 hours after your order is placed. Once the system finishes processing your order, your credits will…
Read articleWhen will I be charged and notified for my subscription?
You’ll be charged based on the delivery frequency you selected when you signed up for your subscription—or any frequency you’ve changed it to since then. You’ll…
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